Privacy & Data Protection Policy
All customer browsing sessions and checkout communications are fully encrypted via 256-bit SSL protocols.
We never sell, trade, or monetize your private personal contact details to third-party marketing brokers.
We never store your credit/debit card numbers or CVVs. All payments are securely tokenized through certified gateways.
You can review, modify, or request permanent deletion of your stored customer records at any time.
Your Personal Privacy Is Sacred
At ADIMANAV, we honor your personal privacy with the same conscious mindfulness that guides our Ayurvedic botanical formulations. This policy outlines with total transparency what information we collect, why we need it, and how your privacy is rigorously safeguarded under Indian Information Technology laws and global data security standards.
01 Information We Collect & Why
When you browse adimanav.shop or place an order, we collect specific details strictly necessary to fulfill your purchases and ensure smooth delivery:
- Contact & Shipping Data: Full name, doorstep delivery address, postal pin code, phone number, and email. Required strictly for courier parcel dispatch, delivery OTP verification, and AWB tracking updates.
- Order & Transaction Details: Products ordered, invoice totals, order timestamps, and payment status (Success / Pending / Failed) for accounting compliance.
- Technical & Session Identifiers: IP address, device type, browser specifications, and temporary session cookies to preserve your ritual cart and prevent fraudulent activity.
- Customer Communication Records: Any emails, inquiries, or WhatsApp care interactions shared when reaching out to our concierge team.
02 Data Collection & Usage Transparency Matrix
We believe in complete transparency regarding how your data is handled throughout your hair ritual journey:
| Information Category | Primary Operational Purpose | Sharing & Retention Protocol |
|---|---|---|
| Name, Address & Mobile Number | Doorstep parcel transit, courier OTP verification, and delivery coordination. | Shared solely with contracted logistics partners (BlueDart, Delhivery, DTDC). Retained for statutory taxation records. |
| Email Address | Digital tax invoices, live tracking links, and optional botanical harvest almanacs. | Stored securely in our database. Never sold or rented to third-party marketers. 1-click unsubscribe anytime. |
| Payment Credentials | Instant order settlement and authorization verification. | Zero card data stored on our servers. Processed strictly through RBI-authorized, PCI-DSS Level 1 payment gateways. |
| Session & Functional Cookies | Preserving your ritual cart items, preferences, and optimizing page load speeds. | Stored locally on your web browser. Can be inspected, cleared, or disabled via your browser settings at any time. |
03 Payment Processing & Security Architecture
Your financial safety is our highest operational priority:
- All online payments (UPI, RuPay, Visa, Mastercard, Net Banking, and verified wallets) are processed via bank-grade, certified PCI-DSS Level 1 compliant gateways.
- Adimanav does NOT store or have access to your card numbers, CVV codes, or net banking passwords.
- Automated transaction receipts and GST-compliant tax invoices are issued immediately upon successful order settlement.
04 Authorized Third-Party Service Providers
We share only essential, minimal operational data with trusted technical partners to deliver your products:
- Shopify Core Platform: Our storefront is hosted securely on Shopify Inc., which maintains international SOC 2 Type II and ISO 27001 data compliance.
- Courier & Logistics Partners: Your delivery address and phone number are shared solely with our contracted logistics providers to fulfill physical doorstep delivery.
- Automated Communication: Transactional SMS or WhatsApp order confirmations are delivered through authorized telecom notification gateways.
05 Cookies & Your Personal Data Rights
You maintain complete ownership and sovereignty over your personal data:
- Right to Review & Correct: You can contact us at any time to review, update, or correct your personal contact or delivery information.
- Right to Erasure (Account Deletion): You can request the permanent deletion of your customer profile and purchase history from our active records.
- Cookie Management: You can choose to disable non-essential cookies via your web browser settings without losing core store browsing functionality.
Have Questions About Your Data Privacy?
Our dedicated Privacy & Data Grievance Officer is available to assist you with data review, profile updates, or record deletion requests.