Refund & Return Policy
Personal care & Ayurvedic botanical oils cannot be returned once delivered due to hygiene safety.
Received a broken, leaking, or damaged bottle? We provide a 100% free immediate replacement.
Report any transit damage or wrong item within 48 hours of delivery with unboxing proof.
Approved refunds are credited directly to your original payment mode within 5–7 business days.
Non-Returnable Personal Care Formulation
Due to the intimate, wellness, and personal care nature of our artisanal hair oils and botanical elixirs, all products are strictly non-returnable and non-exchangeable once delivered. Each bottle is sealed under sterile conditions to safeguard health and purity. We do not restock, re-bottle, or resell any dispatched product.
01 Why Are ADIMANAV Formulations Non-Returnable?
At ADIMANAV, every batch of hair oil is cold-infused and bottled with rigorous botanical integrity. Because our formulations are bio-active personal wellness preparations applied directly to the scalp and hair, accepting returned bottles would compromise safety and hygienic standards for our entire community.
- Returns are not accepted for reasons of personal fragrance preference, texture, or change of mind once delivered.
- Opened, partially used, or unsealed bottles cannot be accepted under any circumstance.
- Orders where delivery was refused without prior authorization will not be eligible for automatic refunds.
02 Damaged, Leaked, or Incorrect Shipments (Our Guarantee)
While our bottles are securely cushioned in specialized courier packaging, rare transit mishandling can occur. If your shipment arrives in any of the following conditions, we will send an immediate, hassle-free replacement at zero extra cost:
- Broken bottle, fractured dropper/cap, or visible oil leakage inside the tamper packaging.
- Completely crushed or severely damaged shipping carton affecting product usability.
- Incorrect product or variant delivered compared to your invoice.
Record a short unboxing video or take 2–3 clear photos showing the shipping label and the damaged/leaked bottle.
Share the photos/video with your Order ID via WhatsApp or email within 48 hours of delivery.
Our team verifies your claim within 24 hours and dispatches an expedited replacement or initiates a full refund.
03 Order Cancellation Policy
We process orders rapidly to ensure fast delivery across India. If you need to cancel an order, please review our timeline constraints:
- Pre-Dispatch Cancellation: You can cancel your order within 2 to 4 hours of placing it, or before it has been processed and handed over to our courier partner. Contact our concierge immediately via WhatsApp or email.
- Post-Dispatch: Once a shipping airway bill (AWB) has been generated and the package has left our fulfillment hub, the order cannot be cancelled in transit.
04 Refund Issuance & Settlement Timelines
In verified cases where a replacement cannot be provided (e.g., out-of-stock items) or an authorized pre-dispatch cancellation occurs, refunds are settled as follows:
- Prepaid Transactions (UPI, Credit/Debit Cards, Net Banking): Refunds are initiated within 24–48 hours of claim approval and reflect in your original payment account within 5 to 7 working days, depending on your bank's clearing cycle.
- Cash on Delivery (COD) Orders: If a refund is approved for a COD order with verified transit damage, the amount will be transferred directly to your bank account via UPI / NEFT after verifying your account details.
Have Questions About Your Order?
Our dedicated care team is here to assist you with tracking updates, damaged claims, or botanical inquiries Monday through Saturday (10:00 AM – 7:00 PM IST).